Working in a hotel be it a large conglomerate or locally owned, the success of running a hotel largely depends on its Departmental heads..or what we hoteliers accustomed to, HODs.
Time to reveal my leverage team..
Kenny is in charge of Front Office. He eats to live. Any guests complaints, he will “seduce” and kill off the complaints.
Puan Ainun aka the exterminator is in charge of Housekeeping department. Efficiency at killing rats is indisputable.
Razib the eraser, is in charge of Security department. Adept at erasing all evidence pertaining staff misconduct
Kim, the calculator is in charge of Accounts department. Nothing escapes her eyes
Khairol the maskman, is in charge of Maintenance department. He masks all evidence with his Kelantanese dialect