My job description? Ensuring all departments are shaking hands and talk to each other mano o mano.
No mumbo jumbo whatsoever. No sending smoke signal nor morse code.
We walkie-talkie each other. Roger and out.
Crisis to handle? No sweat. Schedule a meeting
Guest complaints? No problem. Meeting again
Owners complaining? Cool. Even more meeting.
Staff grievances? Put on a deadpan look and say, ” I will look into it’.